Fastest route
Email is the quickest route for content questions and corrections. Write to the editorial team and include the page you are referring to in your message.
[email protected]
Editorial desk, Jakarta
Contact Mindful Vision Quest
Use this page to reach our editorial team about the site's content. We read everything, and we reply to content questions, correction requests and topic suggestions.
We can't answer personal medical questions or advise on individual symptoms. If you're worried about your vision, contact an eye care professional, and our guides can help you prepare for that appointment.
Send us a message about the content
Tell us which page you are writing about and what you noticed. A short note is enough — we can ask follow-up questions if we need more detail.
What we can help with
Content questions are the main thing. If a page is unclear, if a term isn't explained well, or if you want to know why we covered something a particular way, write to us.
Correction requests are welcome and taken seriously. If you believe something on the site is inaccurate or out of date, tell us the page and what you think is wrong. We review and update when a change is warranted.
Topic suggestions help us plan. If you have been searching for something about age-related vision symptoms and could not find a clear answer anywhere, that is useful information for us.
A short subject line helps
Something like "correction: vision symptoms guide" or "question: contrast sensitivity page" tells us at a glance what kind of message it is. If you are reporting an error, quoting the sentence in question speeds everything up.
What we can't help with
Some questions need a person in the room with you, not an email. Knowing where our help stops is part of using this site well.
Symptom assessment
We can't assess symptoms, interpret test results, or tell you whether a specific change is normal for you. Diagnosis requires an examination, including a look at the structures inside the eye, and no amount of description over email substitutes for that.
Clinic and product referrals
We also can't recommend specific clinics, products, or practitioners. We don't have referral relationships and we don't maintain a directory, so any recommendation we gave would be guesswork rather than guidance.
Urgent eye problems
If your question is urgent — sudden vision loss, new flashes, a shadow across your field, or eye pain — contact a medical service directly rather than waiting for a reply from us. Our inbox is not monitored around the clock.
Phone, email or post
Reach the editorial team whichever way suits you. All three routes arrive at the same people, and all three are for questions about the website's content.
Working days
Phone
Phone is best for short queries and for anyone who prefers speaking to writing. Our editorial line is staffed Monday to Friday, 9:00 AM to 6:00 PM (WIB).
+62 21 5922440The line is for the website's content, not clinical advice. If you reach us with a symptom question, we'll point you to the appropriate guide and suggest an eye care provider.
Slower, still read
Post
If you would rather write, our postal address reaches the same editorial team. Post is slower, so email is the better route if you want a faster answer about a specific page.
Jl. Cikini Raya No. 58, Menteng,Jakarta Pusat, DKI Jakarta 10330,
Indonesia
Our editorial desk sits on Jl. Cikini Raya in Menteng, Central Jakarta. Letters sent here reach the same team that answers email — please mark clearly on the envelope which page of the site your letter concerns so it can be routed quickly.
Response times and what happens to your message
Knowing what to expect after you hit send makes the wait easier, and it helps you judge whether you need to go elsewhere first.
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Your message is read
Content questions are read by the editorial team, not sorted by a bot or forwarded to a sales desk.
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We may verify first
If your query needs verification, we may check the page against current clinical consensus before replying, which can add a few days.
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The page gets updated
Correction requests that we act on result in a page update. We don't always notify every correspondent when a change goes live, but the change is made.
Content queries
A few working days
We aim to reply to content queries within a few working days. Complex correction requests may take longer, since we verify before changing anything — and we would rather be slow and right than fast and wrong.
Your data
We handle personal data according to our privacy policy, and we don't use contact form submissions for marketing. If you would prefer to write by post instead, that route works too.
Before you write
A few questions come up often. These answers may save you the wait, and they explain why we point some messages elsewhere.
Can I ask whether my symptoms are normal for my age? +
No — that needs an examination, not an email. What we can do is help you prepare: our guides explain which changes commonly come with age, which ones usually need prompt care, and what an eye care professional will want to know. Take those questions to your appointment.
Something on a page looks wrong. What do you need from me? +
The page address and the sentence you doubt, quoted as it appears. If you can say why you think it is inaccurate or out of date, that helps too. We check correction requests against current clinical consensus before changing anything, so a request can take longer than a question.
Do you answer in Indonesian? +
The site is published in English, and we reply in English so the answer stays consistent with the page you wrote about. If your question is about how something is worded for readers in Indonesia, that is exactly the kind of note we want.
Will you tell me when a correction goes live? +
Not always. We update the page, but we don't promise a reply to every correspondent, and we would rather not promise something we might miss on a busy week. If you asked a question rather than reported an error, you can expect an answer.
Where to go next
Start with the guide that matches your question
If you came here with a thought about your eyes rather than a thought about our pages, one of these is probably a better use of your time than the contact form.
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See the vision symptoms guide
The overview of age-related vision symptoms, written to help you describe what you notice clearly at an appointment.
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Normal aging vs eye disease
Which changes usually come with age and which ones are worth a prompt check, with the difference explained in plain language.
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Vision in Indonesia: 50+
What vision care looks like for adults over fifty in Indonesia, including how to find and prepare for an appointment.
About the team behind these pages
Mindful Vision Quest is an educational resource, not a clinic. Our About page explains how we write these guides and where our material comes from.